勝任力視角下公共圖書館參考咨詢館員核心能力提升路徑

——以長(zhǎng)沙市圖書館為例

中圖分類號(hào)：G258.2;G252.6文獻(xiàn)標(biāo)識(shí)碼：A

文章編號(hào)：2096-4110（2025）05（a）-0194-05

The Path to Enhancing the Core Competence of Reference and Consultation Libraries in Public Libraries from the Perspective of Competence

—A Case Study of Changsha Library

DENG Haiyan， LUO Qianqian （Changsha Library，Changsha Hunan， 41OoO8， China）

Abstract：Asanimportantbatlefieldforbuildingasocialistculturalpower，public lbrariescarrtheclturalmissionof promot ingculturalprosperityanddevelopmentinthenewera.Withthecomprehensiveimplementationof tenationalculturalpowestrategy，thedevelopmentofpubliclibrariesisfurtermovingtowardsanewstageofservicequalityandintellgentbusiness models.Based onthecompetenceteory，thisarticlefocusesonthechangesandchallngesbroughtbyintellignttechnologytothecompeteceof referenceandconsultationlibrariansinpubliclibraries.Basedonthecurrentcompetivecompetencenedssuchastechological changes，readerinteractionneeds，nationalreadingneeds，andcross-bordercolaborativeinnovation，takingthecorecompetence practiceofreferenceandconsultation librariansin ChangshaLibraryasan example，thisarticleexplores thepathof improving the competence ofreferenceandconsultation librarians inpubliclibrariesfromfourdimensions：basicinformationserviceguarante，pro fesionaletsprottioilovtdkdgdilntidertdepace enceforpromotingthetransformationandupgradingofreferenceandconsultationservicesandnhancingthecomprehensiveinformation service ability of reference and consultation librarians.

Key Words： Public libraries; Reference consultation; Librarian; Competence; Core competencies; Service

《“十四五"公共文化服務(wù)體系建設(shè)規(guī)劃》為公共圖書館服務(wù)國(guó)家文化強(qiáng)國(guó)戰(zhàn)略提供了明確的政策遵循和行動(dòng)指向。（剩余6304字）