醫(yī)院智慧信訪"信息系統(tǒng)建設(shè)思路與成效探討

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Discussion on the Construction Idea and Effect of Hospital "Smart Petition" Information System

ZHOUTingtingl，YUANMei1，DENGWei2，YOUHan （Department of Professional Ethos Construction1，Department of Information Management， West China Second Hospital of Sichuan University，Chengdu 61OO66，Sichuan，China）

Abstract：inartifissialapleo ordertoprovdecefotspiaeioagentThspitaliltleveagentucturef“osialolt managementdeparmentusinsdeparment”trouh“smartpeti”sytem，realizescosedanagementofetitionwitheelpf “problemimproventalisvsualtiofpitohelf“datalioad，ndtablis“coplantldge solvethedemandoftemasesintielymanner.The“smartpetition”systmiprovesthealitndfincyofpeitionmaagentis conducivetoenersavingandresoucesavingandislsoconducivetotreathospitalcomplaintsfromtheourcendimprovetheospital's management capacity.

Key words：Smart hospital；Petition management；Patient complaints；Hospital governance

醫(yī)療服務具有很強的信息不對稱性，醫(yī)患專業(yè)知識不對等諸多因素導致醫(yī)患關(guān)系緊張，面對矛盾患方一般會通過信訪解決訴求[。（剩余7312字）