優(yōu)質護理在醫(yī)院門診分診護理中的應用效果觀察

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【摘要】目的：分析優(yōu)質護理在醫(yī)院門診分診護理中的應用效果。方法： 選擇2020年3月—2021年4月收入醫(yī)院門診分診的102例患者作為觀察對象，按照隨機數字表法分組，每組各51例，對照組予以常規(guī)護理，研究組予以優(yōu)質護理，對兩組護理成效展開比較。結果： 研究組醫(yī)患糾紛率、風險事故率比對照組更低，差異顯著（P

【關鍵詞】醫(yī)院門診分診；優(yōu)質護理；醫(yī)患糾紛；不良情緒；滿意度

Observation on the application effect of high-quality nursing in outpatient triage nursing in hospital

SHI Pengpeng

Outpatient Department of Baoding First Central Hospital， Baoding， Hebei 071000， China

【Abstract】Objective：To analyze the application effect of high-quality nursing in outpatient triage nursing in hospital. Methods：102 patients who were admitted to the outpatient triage of the hospital from March 2020 to April 2021 were selected as the observation objects，and they were divided into groups according to the random number table method，with 51 cases in each group.The control group received routine nursing，and the study group received high-quality nursing.The nursing effects of the two groups were compared. Results：The doctorpatient dispute rate and risk accident rate in the study group were lower than those in the control group，and the difference was significant（P

【Key Words】Hospital outpatient triage； High-quality nursing； Doctor-patient disputes； Negative emotions； Satisfaction

醫(yī)院門診是醫(yī)院的服務窗口，門診分診是門診工作的重要環(huán)節(jié)，其服務質量的優(yōu)劣，直接影響著醫(yī)院的服務形象和門診的服務質量[1]。（剩余4310字）