基于用戶體驗地圖的公共圖書館無障礙電影服務優(yōu)化研究

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Research on the Optimization of Barrier-Free Movie Services in Public Libraries Based on User Experience Maps

AbstractToenhance thequalityand inclusivenessofpublicculturalservices，this paper takes barier-free movie services in public librariesasacase study.Byobserving theparticipation processofvisuallyimpairedusers andconducting surveys and interviews，the paper constructs user profiles and develops a user experience map.This map visualizes users’ interactivebehaviorsandemotionalstates，andanalyzessatisfactionpoints，pain points，andopportunitypointsacross three stages： before，during，andafter themovie experience.Basedonthisanalysis，thepaperproposes service optimization strategies from three dimensions： creating emotional peaks， mitigating negative lows，and shaping positive endings. Key words public library; user experience map; visually impaired groups; barrier-free movie services

公共圖書館作為文化服務機構，承擔著促進信息平等獲取的重要職能。（剩余10827字）