護士自尊和護士長服務型領導對病人抱怨與護士自我犧牲行為的中介調節(jié)作用

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The mediating and moderating effects of nurses′ self-esteem and head nurses′ servant leadership on patients′ complaints and nurses′ self-sacrificing behavior

LIU Liqin，JIN Leyi，ZHOU MingjianThe First People′s Hospital of Yangquan，Shanxi 045000 China

Corresponding Author ZHOU Mingjian，E-mail：mngzmj@163.com

Keywords patient complaints;nurses′ self-esteem;self-sacrificing behavior;head nurses′ servant leadership;mediating effect;regulating effect;nursing

摘要 目的：分析病人抱怨對護士自我犧牲行為的影響，并將護士自尊作為中介變量，護士長服務型領導作為調節(jié)變量引入。（剩余7451字）